Uncategorized – OnPoint Legal Blog

Office 365 Scams are on the RISE

Do be fooled by scams involving Office 365. Ensure that you do not open URLs that do not appear to be from a trusted source or a source that makes send based on the sender.

As Office 365 has gotten more popular, it has also become the target of many scam/hack organizations.

Of note, hackers are trying to get users to input their Office 365 Credentials.

Symbioshare uses Microsoft for credentialing. This means that you will NEVER be asked to enter your username and password from any Symbioshare application directly. Symbioshare will forward you to Microsoft’s login page which is always located at https://login.microsoft.com/…
When you are logging in, look at the URL in your browser. If it doesn’t have the above URL, DO NOT ENTER YOUR CREDENTIALS.
Another common problem is Email Phishing Scams.
Example:

I recently received the email below that looks like it is from mail1@superlawyers.com. It states that I have received a new message and to click the link below to read the message. However, the link in the email does not link to superlawyers.com. It links to speedgroupab-my.sharepoint.com/danijal_qasemi_speedgroup_se.

This is the address of a personal OneDrive Account for Danijal Qasemi. The link opens a word document on Danijal Qasemi’s personal one-drive asking for your email system and it will then ask you to enter your Office 365 credentials. In other words, it will be phishing for your Office 365 Credentials if you follow the link.

This is a red flag. Do not trust an email that links you to a url that doesn’t make sense. Microsoft emails should link to Microsoft URLs. Symbioshare emails should link to Symbioshare. OnPoint Legal, or Microsoft URLs.

Announcing the Symbioshare Modern Word Add-In

Announcing the new Symbioshare Modern Word Add-In with support for Document and Letterhead Templates, a new Clause Library, and MedChrono Report.

Microsoft has recently improved the Word Add-In API to allow for insertion of Headers, Footers and Content. Consequently, we are excited to announce the Follow-On to our popular com Word Add-In.

This adding brings the following new features:

The ability to insert Headers and Footers from the Letterhead Library
The ability to insert content from the Document Template Library
The ability to get a link to your Matter Document Libraries to simplify saving file
A new clause library to introduce reusable snippets that can be inserted into documents
A MedChrono report to easily create a Word Table populated with MedChrono data

Pre-Requisites: Office 2016

Help content is provided in the Add-In. To ensure that the add-in is loaded, review this sway:

Announcing Improved Technical Support

Our customers demand world class support. To maintain this level of quality, we have expanded our technical support system by partnering with Univirtual Solutions and its 24 x 7 support team.

Our customers demand world class support. Previously, we have emphasized speed over knowledge; however, in tracking our support requests, the vast majority of questions actually are related to Microsoft products. Although Symbioshare is not an expert on these products, we have provided support where possible. Many times this only complicated or extend the time to resolution.

As a result, we have expanded our technical support system by partnering with Univirtual Solutions. Univirtual Solutions is a Georgia based IT firm that operates a 24 x 7 call center staffed with employees knowledgeable on all Microsoft products. Consequently, our customers will now get tier 1 support from experts on Microsoft products with the ability to quickly resolve or escalate any issue to the subject matter expert for that issue. Of course, if a technical support issue related to OnPoint Legal, Symbioshare’s team will serve as tier 2 support to help Univirtual resolve any issues. This arrangement is necessary to give you the same level of attention that you have grown accustomed to.

As before, Technical Support contact information will be on your OnPoint Legal home page in the bottom right corner. Univirtual can be reach by phone, email, or live chat.

We welcome Univirtual Solutions to the Symbioshare team and look forward to improving what is clearly one of the best features of OnPoint Legal…technical support.